Tool 20 – Goal Attainment Scaling
Goal attainment scaling (GAS) is used to determine levels of stakeholder satisfaction with development activities. GAS allows goal progress to be directly tracked and monitors the outputs of community development activities or stakeholder perceptions. The results demonstrate different stakeholders’ perceptions of a shared interest. Tool 20 can be used whenever the views of a group of stakeholders are required on the progress or achievements of a program.
Identify project objectives and their indicators, for example is the engagement program developing a good relationship between the company and local communities?
Write (p198) descriptors for the scoring scale for each indicator
Rate the program (click on the example GAS sheet below for example)
Share and display the results in graphs