Setting up an independent forum or process

Categories: Community, Management Tags: , , ,

Anglo American, BHP Billiton and Xstrata, equal owners of the Cerrejon coal mine in Colombia, commissioned in August 2007 an independent “social review” of Cerrejon’s past and current social engagement to provide a credible assessment of the mine’s social impact and outstanding concerns. Though not explicitly a complaints or grievance resolution process, the panel’s recommendations provided insights into the resolution of a number of legacy issues, notably regarding concerns and grievances over the resettlement of the Tabaco community in 2000–2001.

The review was conducted independently of Cerrejon management by a panel of four internationally recognized experts in the area of social development, supported by a local consultancy to undertake fieldwork. The panel consulted extensively at the mine site and within local communities, as well as with international stakeholders. The panel’s report was published in March 2008 and highlighted a number of areas in which Cerrejon could enhance its social practices. Cerrejon’s management subsequently produced a comprehensive response to the report as well as an action plan to address its findings. These documents are all publicly available.

Among its recommendations, the panel emphasized the need to address outstanding issues over the resettlement of the Tabaco community. It urged Cerrejon “to facilitate reconciliation between the disparate groups formed by the former inhabitants of the village of Tabaco … through a consultative, participatory process”. Taking up the recommendation, Cerrejon appointed the former chair of the review panel to act as independent facilitator to a series of dialogue meetings with community members from August to December 2008. This led to an agreement setting out a number of commitments by Cerrejon, for example to purchase a new plot of land where the Tabaco community will be reunited.

It is as yet too early to evaluate whether the concerns and grievances over the Tabaco resettlement are indeed resolved but the recent agreement marks a significant step. According to Cerrejon, “the comprehensive independent review of our social processes has been a very constructive experience”.


Source: ICMM, Human Rights in the Mining and Metals Industry: Handling and Resolving Local Level Concerns and Grievances, Pilot Testing Version, 2009. Available at: